Return Policy
At eppes, we are committed to ensuring your satisfaction with every purchase. If you receive a product that is damaged upon delivery, we offer a 7-day return policy under the following conditions:
1. Eligibility for Returns:
The product must be returned within 7 days from the date of delivery.
The damage must be reported to our customer service team within 24 hours of receiving the product.
The product must be in its original packaging, unused, and in the same condition as when it was delivered.
2. How to Return:
To initiate a return, please contact our customer service at epeesstores@gmail.com with your order details and a description of the reason.
Once your return request is approved, you will receive instructions on how to send the product back to us.
3. Non-Returnable Items:
Products that are damaged due to misuse, mishandling, or after the 7-day return window will not be eligible for return.
4. Refund Process:
Once we receive the returned product and verify the damage, we will process your refund or offer a replacement. Refunds will be issued through the original payment method within [number of days] business days.
Please Note:
Our company is not responsible for damages caused after delivery. We recommend checking the product carefully upon arrival to ensure it is in good condition.
Thank you for shopping with eppes. Your satisfaction is our priority!
1. Eligibility for Returns:
The product must be returned within 7 days from the date of delivery.
The damage must be reported to our customer service team within 24 hours of receiving the product.
The product must be in its original packaging, unused, and in the same condition as when it was delivered.
2. How to Return:
To initiate a return, please contact our customer service at epeesstores@gmail.com with your order details and a description of the reason.
Once your return request is approved, you will receive instructions on how to send the product back to us.
3. Non-Returnable Items:
Products that are damaged due to misuse, mishandling, or after the 7-day return window will not be eligible for return.
4. Refund Process:
Once we receive the returned product and verify the damage, we will process your refund or offer a replacement. Refunds will be issued through the original payment method within [number of days] business days.
Please Note:
Our company is not responsible for damages caused after delivery. We recommend checking the product carefully upon arrival to ensure it is in good condition.
Thank you for shopping with eppes. Your satisfaction is our priority!